Support Technology Links

This web page contains info/links to IT support topics.  Copy and paste the URL links to your browsers address line.

System Commands (Start, Run, then type...)

• regedit - Edit the registry
• COMPMGMT.MSC - Win 2000 Computer Management.  Or Start, Control Panel, Administrative tools, Computer Management.

My Notes

• Operating Systems - includes converting USB drives from FAT32 to NTFS to support larger file sizes.
• MS Outlook Support Notes
• Roxio Easy Media Creator
• Pinnacle Studio v10
• Norton's Ghost
• Dialup Networking
• Direct Cable Connection
• Task Manager
• MS Word
• DELL Inspiron 9300

Telnet - Networking

• Example from DOS Prompt if you have a web server running on your local if MS IIS is installed.  (Note: Very case sensity!)  This example will show you the contents of the file.
  C:\> telnet localhost 80 <enter>
  GET /postinfo.html <enter>

Virtual Networking

• http://www.uk.research.att.com/vnc/download.html - VNC . (Part of GNU General Public License.)  You can also obtain example source code.

Instant Messaging

• AOL Instant Messenger
• SASH - http://install.sash.myservices.ibm.com/sash/release/current/ 

Microsoft

• http://www.microsoft.com/data/download.htm - MDAC (Microsoft Data Access Components) downloads.

General Help

• www.tollfreephone.com - Find 800 #'s by Company name or Company Name from 800 #.
• www.athand.com - Network Yellow Pages.
• www.zdtv.com/callforhelp - post questions.

Support Web Pages

• http://support.microsoft.com/support/default.asp - Support Site.  Knowledge Base, Troubleshooting Wizards, downloadable files, and other technical support resources.  Awesome troubleshooting info in the Knowledge Base.
• Hewlett Packard
  • http://www.hp.com - HP Home Page.  Use search or Click on "HP Services & Support" tab.
  • 1-208-323-2551 - US Customer Support
  • http://officejetsupport.com
  • www.hp.com/go/support - HP Customer Care
  • www.hp-ideas.com - Ideas for printing projects.
  • www.hp-imagine.com - (web ID code = 03)
  • OfficeJet 1150C Drivers (download): (95/98/ME, NT4,NT2000)
    http://www.officejet-support.com/oj1150c/drivers/win2k.htm
    Win NT2000 - Don't need any drivers for WinNT2000 - comes with WinNT CD.  If you try to load the CD that came with the Printer you may have problems.
• Backpack (Parallel CD Rom Drives)
  • http://www.micro-solutions.com - Software updates. 
    Tech Support 815.754.4500
  • http://www.micro-solutions.com/software_library/cdrw/index.html - Backpack CD ReWriter downloads.
  • http://www.roxio.com/en/support/winupdates.html. - Updates for Win 2000 & Adaptec's DirectCD & Easy CD Creator
  • http://www.adaptec.com - UDF Readers
• IOMega (Zip Drives)
  • www.iomega.com/software - Driver updates and downloads.

Utility Software

• http://www.visitorinfo.com/software/winzip.htm - WinZip by Copyright (C) 1991-1996 Nico Mak Computing, Inc.  (Free:  WinZip95 )

Disk Drives

• Notes:  A binary megabyte is 1,048,576 (used by CMOS, FDisk, Windows Explorer).   A decimal megabyte is 1,000,000 (used by CHKDSK, and Vendors advertising).
• www.westerndigital.com - Western Digital (1-800-275-4932 / 507-286-7900 )
  • FTP Site:  http://ftp.wdc.com
  • EZ-Drive Diskette - www.westerndigital.com/support (Software/Drivers)
  • Download WDDiag.exe - diag utility.
  • http://www.westerndigital.com/register - Register your product.
• www.fujitsu.com - Fujitsu
• www.ibm.com - IBM  800-IBM-4YOU
• www.maxtor.com - Maxtor.  (Download:   MaxBlast.exe - good disk partition copy & setup utility.  MaxDiag.exe - Test utility)
• www.quantum.com - Quantum.
• www.seagate.com - Seagate.  (also http://www.seagatesoftware.com )

Firmware

• www.firmware.com - Micro Firmware (Phoenix)
• www.phoenix.com - Phoenix
• www.unicore.com - (Award & AMI)

Anti-Viruses

• www.zdnet.com/zdhelp/filters/healthypc/antivirus - List of Antivirus software downloads (trial versions, etc...).
• Norton AntiVirus from Symantec -
  Trialware support: http://service.symantec.com/tw/.
  Fax-on-Demand 541-984-2490.
  Order software @ 800-277-3948.

PC to PC File Transfer

• DirecCableConnection.htm - Using a Direct Cable Connection via MS Win95/98.

Modems

• Testing a Modem:  (first determine the COM port)
  • From DOS
    Go to Command Line
    c:\> echo ATZ  > COM2      (Resets modem to default values)
    c:\> echo ATL3 > COM2    (Sets the speaker volume level)
    c:\> echo ATH1  > COM2   (Should hear a dial tone - off hook)
    c:\> echo ATH0 >COM2    (Dial tone stops - on hook)
    Note: echo ATD[type phone without dashes]  - this will dial a number
  • From Windows HyperTerminal
    Start,Programs,Accessories,HyperTerminal
    1)  choose CompuServer - this will test the outside line
    2) or Choose CompuServe, then click on "Cancel".  Now type the commands listed above for DOS.
  • From Windows (Modem Diagnostics)
    Start, Settings, Control Panel
    Modems
    General Tab, then click on the Modem you want to test.
    Diagnostics Tab, then click on the port to test.
    Click, "More Info"
    Should show commands ATI1 - ATI7, AT+FCLASS=?.  Response should be info or "OK".
  • PCMCI Modem Cards
    Start, Settings, Control Panel
    PCMCI Cards
    Now make sure the PCMCIA card is listed in one of the slots.  If not, the remove, wait 15 seconds and then reinsert until it is recognized.
    Next, run the Windows (Modem Diagnostics above)

Phone Lines

• POTS - Plain Old Telephone Service
  PBX - Private Branch Exchange
• Wiring:  At the wall w/Release facing up:  Yellow|Green|Red|Black
• Male to Male wiring:  w/Release facing up (on both ends):  Wires cross!
  Yellow|Green|Red|Black  to  Black|Red|Green|Yellow
• Connecting 2 lines at your home.
  • Situation: At the home terminal block there is usually room for 4 lines.  Line 1 & 2 is connected to the Red & Green set of wires on each block. The wires from your house is Red/Green/Yellow/Black.
  • From your home wire, connect the following:
    Line 1: Home-Red to Block-Red and Home-Green to Block-Green. 
    Line 2: Home-Yellow to Block-Red and the Home-Black to Block-Green.
  • Hint: To Remember the above I remember the saying about corel snakes: Red touch Yellow kills a fellow.  Always connect the Red to Yellow for the second line.

Terms

• TCP/IP = Transmission Control Protocol / Internet Protocol